Shipping/Returns

Our Guarantee:
The Allen Brothers guarantee all of our products to meet your satisfaction. If you are not satisfied with your purchase you may return the product for either an exchange or refund within 30 days of purchase.

Shipping:
Ordering an item from www.theallenbrothers.com? We can ship to virtually any address in the United States

Delivery Time:
When you place an order, we guarantee we will ship your items within 2 business days if your order was placed before 5 PM Eastern Standard Time. Then, depending on the shipping you have chosen you will receive your item within 1 to 7 days. If order is placed via an overnight shipping method we will get that order shipped next day.

Free Shipping:
Free shipping is standard on orders of $100.00 USD or more. Free shipping is through USPS ground. If you wish to receive your order faster please select the appropriate method. 

Returns:
You may return most new, unopened items sold and fulfilled by www.theallenbrothers.com within 30 days of delivery for a full refund. Outgoing shipping and handling charges are not refundable, but we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of our receipt of the returned goods, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

All returns must be accompanied by the packing slip. Please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. A credit will be issued and will appear on your billing statement. You may return merchandise to:

The Allen Brothers
607 South Shore Dr.
Holland, MI 49423 

If you have any questions regarding your order, please feel free to contact us at info@theallenbrothers.com